THE FOUNDATIONS OF CONNECTIONBUILD · CONNECT · ADVANCE
FROM ASSESSMENT TO OPERATIONS
A stronger foundation for your business.
DEANA helps plan, implement and support the infrastructure behind your applications and operations. Bring networking, compute, storage, security, cloud and workplace technology into a coordinated roadmap.
ConnectNetworks · cabling · collaboration
ProtectSecurity · backup · recovery
ModerniseCompute · storage · cloud
OperateService desk · monitoring · support
01 / INFRASTRUCTURE SERVICES
Network design & connectivity
Plan office, factory and campus networks around coverage, capacity and dependable connectivity.
We review user locations, application traffic, site boundaries and growth requirements together. Network planning should consider coverage and capacity as well as segmentation, resilience, manageability and the support model. The design needs to reflect the differences between office users, factory equipment, guest access and business-critical applications.
Service areas
Structured copper and fibre cabling
LAN, switching and routing
Wireless coverage and inter-site connectivity
What to define in your scope
A site and connectivity review, network scope, segmentation and access requirements, and an installation, testing and documentation plan.
02 / INFRASTRUCTURE SERVICES
Cybersecurity & physical security
Build layered protection for business systems and controlled access to facilities.
Security planning connects business access requirements with technical and physical controls. Review who needs access, which systems are exposed, how activity is monitored and how an incident is escalated. Firewalls, intrusion detection, CCTV and access control each need a clear operating purpose, responsible owner and review process.
Service areas
Firewall and intrusion detection planning
CCTV and video monitoring
Access control and environmental monitoring
What to define in your scope
A scoped controls and access matrix, equipment and integration requirements, monitoring responsibilities and acceptance checks.
03 / INFRASTRUCTURE SERVICES
Servers, storage & data protection
Size compute and storage for business applications, ERP and growing data volumes.
Compute and storage planning begins with workloads, dependencies and growth. Application and ERP requirements, virtualisation, capacity, administration and support need to be considered together. Backup requirements should define what is protected, where copies are retained and how restoration will be demonstrated; the existence of a backup job alone does not prove recovery readiness.
Service areas
Physical and virtual server environments
Enterprise storage and capacity planning
Backup, restoration, archiving and disaster recovery
What to define in your scope
Workload and capacity requirements, compute and storage scope, backup and retention requirements, and a restoration validation plan.
04 / INFRASTRUCTURE SERVICES
Data centre design & implementation
Coordinate the technology foundation for server rooms and data centres, from design through commissioning.
A server room or data centre project connects the physical layout with equipment, power, cooling, cabling, network access and operational responsibilities. DEANA helps bring these workstreams into a coordinated scope. Migration planning should identify dependencies, the sequence of activities, validation and rollback decisions, and who owns the environment after handover.
Service areas
Rack and structured cabling layouts
Compute, network and security integration
Supplier coordination, migration and handover
What to define in your scope
A design and implementation scope, rack and connectivity requirements, delivery responsibilities, migration steps and commissioning and handover checks.
05 / INFRASTRUCTURE SERVICES
Cloud & hybrid operations
Plan cloud adoption and operate workloads across on-premises and cloud environments.
Hybrid operations require clear decisions about which workloads stay on-site, which are candidates for cloud and how the two environments will connect. Review application dependencies, identity and access, network paths, backup, monitoring and administration. Migration should be treated as an operational transition with testing and ownership, rather than simply moving a virtual machine.
Service areas
Workload assessment and migration planning
VM, operating system and application administration
Monitoring, patching, backup and resource optimisation
What to define in your scope
A workload and dependency assessment, target operating scope, migration and validation plan, and monitoring, patching and backup responsibilities.
06 / INFRASTRUCTURE SERVICES
Collaboration & audio visual
Create connected workplaces for meetings, communication and distributed teams.
Workplace technology should follow meeting-room size, user behaviour and the way teams communicate. Voice, video, content sharing and audio visual systems need to work with the underlying network and support process. Review ease of use, room readiness, connectivity and the handover to the team that will support everyday operation.
Service areas
Voice and video collaboration
Meeting-room audio visual solutions
Conferencing, content sharing and contact-centre planning
What to define in your scope
Room and collaboration requirements, equipment and connectivity scope, user acceptance checks and operational handover information.
07 / INFRASTRUCTURE SERVICES
Managed services & service desk
Structure day-to-day support around users, systems and agreed service requirements.
A service desk needs agreed ownership, priorities and escalation paths. Define the users, sites and systems covered, the support hours, how requests are logged and how business impact affects priority. Monitoring, planned maintenance, administration and reporting should be linked to the service scope so recurring issues and lifecycle risks are visible.
Service areas
End-user support and incident handling
Server, network and storage administration
Application support, service reviews and reporting
What to define in your scope
A support coverage and responsibility matrix, request and incident workflow, escalation rules, review cadence and reporting requirements.
08 / INFRASTRUCTURE SERVICES
DCIM & building systems
Bring IT equipment and facilities into a connected operations view with Nilavanam.
Infrastructure visibility improves when an equipment record is connected to location, capacity and facility measurements. With the Nilavanam suite, review how racks, IT assets, UPS, power distribution, cooling and environmental sensing should be represented. Alarm thresholds, measurement boundaries and maintenance workflows need to be agreed with both IT and facility teams.
Service areas
Asset inventory and operational dashboards
Power, UPS, cooling and environment monitoring
Maintenance workflows and capacity visibility
What to define in your scope
An asset and telemetry scope, operational dashboard requirements, integration needs, alarm ownership and a pilot for a defined site or operating area.
The environment changes. The operating questions matter.
Infrastructure planning should follow the business situation, workload dependencies and the people who will operate the environment.
01
Opening an office, factory or campus
Start with users, applications, coverage and site constraints. Bring network, compute, security, meeting systems and support requirements into one readiness plan. Agree what must be working before users move in and which checks will establish that the site is ready.
02
Modernising an existing environment
Build an inventory of current equipment, applications, dependencies and operational issues. Prioritise the changes that address capacity, maintainability or business risk, and plan transition around the services that must continue to operate.
03
Improving recovery readiness
Identify critical workloads and the effect of downtime or data loss on the business. Define recovery objectives, backup dependencies, restoration testing and responsibilities. Review the evidence from a restore exercise before treating the recovery process as ready.
04
Connecting IT and facilities operations
Bring the IT team and facilities team into the same operating discussion. Establish shared asset identities, location and dependency information, measurement definitions and alarm ownership so a facility event can lead to a clear technical and operational response.
INFRASTRUCTURE × ASSET INTELLIGENCE
Make the connection from equipment to operations.
Explore AssetsHive, IIMS and DcPulse for asset lifecycle, building intelligence and data centre visibility.
ERP & INTEGRATION · AI & AUTOMATION · INDUSTRY SOLUTIONS
AGREE THE DELIVERABLES
Clarity your team can work with.
Define the deliverables and acceptance criteria for your project. The exact scope is agreed around your environment and business priorities.
01
A clear scope and responsibility map
Agree the sites, users, processes, systems, dependencies and exclusions. Identify customer responsibilities and who signs off each stage.
02
An architecture and transition plan
Bring workload, network, security, backup and operational requirements together. Define commissioning checks, migration sequencing and rollback decisions.
03
Readiness and recovery validation
Agree the evidence required for connectivity, access, application readiness, monitoring and restoration. Record outstanding issues and the responsible owners.
04
An operational handover
Agree the documentation, training, administration, support contacts and review process needed to operate the solution after release.
A PRACTICAL DELIVERY PATH
Start with the environment. Build a clear roadmap.
Agree the scope, responsibilities and next step around the way your business operates.
01
Assess & design
Review sites, workloads, users, risks and recovery needs. Define priorities, architecture and budget.
02
Implement & transition
Agree responsibilities, coordinate vendors, validate the solution and plan migration, documentation and handover.
03
Support & improve
Agree service coverage and escalation, monitor performance and review capacity, security and lifecycle needs.
YOUR QUESTIONS, ANSWERED
From technical scope to operational readiness.
Can you support both a new site and an existing environment?+
The assessment should match the situation. A new site needs a readiness and commissioning plan; an existing estate needs an inventory, dependency review and a transition plan. In either case, define the applications, user needs, constraints and operational ownership before implementation.
How do you plan backup and disaster recovery?+
Begin with the business impact of losing access to each workload or losing a period of data. Agree recovery time and recovery point objectives, then review the backup, retention, connectivity and operational dependencies required. Testing and documenting restoration is a key part of the plan.
Does managed support include a guaranteed response time?+
Service coverage, support hours, priorities, escalation and any service-level commitments must be agreed for the selected scope. This website does not promise 24/7 coverage or a standard response time for every enquiry.
How do you handle implementation responsibilities?+
A project should identify customer responsibilities, DEANA activities, equipment and specialist work, and the parties responsible for validation and handover. This keeps procurement, installation, configuration, migration and ongoing operation from becoming separate uncoordinated tasks.
Where do asset management and infrastructure services meet?+
Infrastructure services establish and support the environment. Asset management records identity, custody and lifecycle, while IIMS and DcPulse can add facility and data centre operating context. The integration scope determines which records, measurements, alerts and maintenance steps connect the two.
LET’S CONNECT
Good technology starts with a better conversation.
Tell us where work gets complicated. Let’s explore a clearer way forward.
